Terms of Sale and Refund Policy
Last updated 26 October 2026
These terms apply to orders placed on khanyisafuels.com, including orders paid online.
1. Who you are buying from
Khanyisa Gas and Fuels (Pty) Ltd, a private company registered in South Africa, registration number 2010/012133/07, VAT number 4780293660. Directors: Munyaradzi Benyera Mpofu, Pilani Nhavatava, Precious Jasi and Tamuka Mahlatini.
- Fourways: 267 Market Street, corner of Witkoppen & Market, Fourways, Johannesburg, 2191 · 079 836 8695
- Gqeberha: 7 Dudley Road, Korsten, Gqeberha, 6020 · 069 276 1748 · 073 981 5708
- Email: admin@khanyisafuels.com · admin line 067 013 9678
- Address for legal notices: 267 Market Street, corner of Witkoppen & Market, Fourways, Johannesburg, 2191
2. Prices
Prices on khanyisafuels.com are in rand and include VAT. Each branch has its own prices. Gas prices can change on the first Wednesday of each month. You pay the total shown on the checkout page before you pay. If a price is clearly wrong because of a mistake on our side, we will tell you before we supply the item, and you may choose a full refund.
3. Paying online
When you choose Pay now, you pay on the secure payment page of iKhokha, our payment provider, by card or Instant EFT. Khanyisa never receives your card or bank login details. Your order is confirmed once iKhokha confirms the payment to us; you then get an order reference starting with KF-. Please send the order to your branch on WhatsApp from the confirmation page so the branch can arrange the collection or delivery time. You can also choose to pay cash on collection or delivery instead.
4. Collection and delivery
You can collect your order from the branch you ordered from, Monday to Friday 8am to 7pm and Saturday and Sunday 8am to 2pm. We deliver in the same hours, and your branch confirms the time on WhatsApp.
Delivery from Fourways is included within 10 km of the branch, measured in a straight line from the corner of Witkoppen Road and Market Street. The checkout checks your address on the map before you pay. Further away, your branch quotes the delivery fee on WhatsApp before you pay for delivery; you can still collect and pay online. If your address turns out to be outside the 10 km area, we tell you the fee before we deliver, and you may collect instead or cancel for a full refund. In Gqeberha, the branch quotes delivery on WhatsApp.
Items marked Ordered in are ordered for you: the branch confirms the date on WhatsApp. If we cannot supply an ordered-in item within 14 days of your payment, we will refund it in full unless you choose to wait.
5. Gas-only prices and your empty cylinder
A gas-only price is for refilling or exchanging an eligible empty cylinder of the same size: in good condition, with a valid test date, and of a type we can exchange. If we cannot accept your cylinder, we will offer you the gas-and-cylinder price, or a full refund for that item.
6. Gas installations
Items marked Installer fits (for example built-in hobs and gas water heaters) must by law be installed by a registered LP gas installer, who issues a Certificate of Conformity. You can buy them for supply only, or ask us to install them.
In the Fourways area we install the gas appliances we sell. The installation is done, and the Certificate of Conformity issued, by an SAQCC Gas-registered installer, and the price is quoted on WhatsApp before any work starts. If the job needs an inspection on site first, we charge a call-out fee, which we tell you before the visit and deduct from the installation price if you accept the quote.
7. Cancelling, returns and refunds
- Before you collect or receive your order: you can cancel by WhatsApp or email and we refund you in full.
- Cooling-off for online purchases: under section 44 of the Electronic Communications and Transactions Act you may cancel an online purchase of goods without reason within 7 days of receiving them, and return the goods unused and in their original packaging. We refund the full price within 30 days; you pay only the direct cost of returning the goods. This does not cover goods that by their nature cannot be returned, such as LP gas once it has been filled into or exchanged in your cylinder.
- Faulty goods: under section 56 of the Consumer Protection Act, if an item is faulty within six months of delivery you may return it, at our risk and cost, and choose a repair, a replacement or a refund. Manufacturer guarantees, such as Alva’s, apply in addition.
- How refunds are paid: online payments are refunded to the card or account you paid from, through iKhokha. Banks usually take 5 to 10 working days to show the refund.
8. Your order record
We keep a record of your order and payment. To get a copy, email admin@khanyisafuels.com with your order reference.
9. Complaints
Please tell your branch first, or email admin@khanyisafuels.com. If we cannot resolve it, you may refer the matter to the Consumer Goods and Services Ombud (cgso.org.za).
10. Privacy and security
How we use your details is set out in our privacy notice. Card payments are handled entirely on iKhokha’s secure payment page.
11. Law
These terms are governed by South African law. Nothing in them limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.